When
· Naughties
· · 2004
· · · August
· · · · 06 (2 entries)

Vonage: Strike One · I was sched­uled for a phone call with a VIP to­day, and when he got on the line (my of­fice Von­age phone), it was un­us­able, multi-second de­lays on each voice round-trip. Damnably, I didn’t have my cell­phone with me, so we had to resched­ule. I called up Von­age, had to punch through two lev­els of slow menu (could be worse I sup­pose) to get to the tech sup­port queue where I wait­ed for five min­utes lis­ten­ing to vasty echo­ing si­lence to talk to some­one who put me on the tech sup­port queue (“I thought this was tech support?” “No, I’m a general-purpose ser­vice representative.”) Which picked up af­ter on­ly a minute or two, and he made a vague at­tempt to blame my ISP and said he’d sent a cou­ple of down­loads to the phone that should ad­dress the prob­lem. So, if it’s a known prob­lem with a known fix, why don’t I al­ready have it? I don’t have to do this kind of thing for ei­ther my land-lines or mo­bile. All in al­l, I’ve been fair­ly hap­py with Von­age so far, but much more of this could sour the re­la­tion­ship quick­ly.
 
Help Darfur · I just dropped by the WFP to make a laugh­ably small con­tri­bu­tion to the re­lief of a mon­strous­ly big prob­lem. If enough oth­er peo­ple do so, the re­lief may be­come no­tice­able. Do the world a fa­vor, drop a few bucks in the pot and pass the word on. Maybe blog­gers can con­tribute a lit­tle more than talk to the world? [Up­date: Jere­my Kei­th and Chris Rauschu­ber have passed the word on—good on ya—and An­jan Bac­chu did a lit­tle some­thing. Any­body who’s still think­ing about it, read this, then, as they say, just do it.]
 
author · Dad · software · colophon · rights
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