That would be our Norbert Lindenberg, whose blog is about internationalization and is called “World Views” and is excellent. A couple of days ago he showed where we need to be better world-citizens in our customer-facing internal tools, and today he follows up with an absolute slam-dunk demonstration of why you’d be nuts not to do the right thing. His chart is superb; you can bet I’m going to be using it to help get the message across, down the road. Oh, and the meta-message: when you empower your people to speak out, someone who’s smart and courageous and has initiative, like Norbert, can step up and exercise leadership.
