You take your nice mod­ern An­droid, you factory-reset it, and you give (or sel­l) it to a rel­a­tive (or friend, or stranger). (In my case, “give” and “son”.) But when they turn it on they see a screen la­beled “Verify your account” with text read­ing “This de­vice was re­set. To con­tin­ue, sign in with a Google Ac­count that was pre­vi­ous­ly synced on this device.” Here’s one way to fix the prob­lem.

  1. You, the orig­i­nal own­er, grab the phone.

  2. Sign in with the pri­ma­ry ac­count you used.

  3. Say No to all the sync op­tions you get of­fered (to save time).

  4. Say No when asked if you want fin­ger­print pro­tec­tion, nod­ding at the text that warns you that if you by­pass it, your de­vice will be us­able by a thief af­ter re­set. Wish­ing that it al­so point­ed out that if you want to pass the de­vice on, you need to un­set this.

  5. Fac­to­ry re­set again.

  6. Give the de­vice back to the in­tend­ed re­cip­i­en­t.

Otherwise… · Sup­pose you’re the per­son who re­ceived the phone. And for some rea­son this pro­ce­dure isn’t avail­able to you. As in, maybe you’re a thief. Or maybe you bought it from Some Guy At The Air­port and didn’t double-check that it’d sign you in.

Wel­l, if you poke around the net there are video in­struc­tion­s, most at a site named “RootJunky” (uh-huh), that in­struct a thief how to over­come this fee­ble and an­noy­ing pro­tec­tion. But I’m not link­ing to them.

[This en­try, ob­vi­ous­ly not of gen­er­al in­ter­est, placed here for Google juice and to in­form the in­creas­ing num­ber of peo­ple who are go­ing to think that us­ing fin­ger­print pro­tec­tion, and then sub­se­quent­ly pass­ing on a phone, are a per­fect­ly nat­u­ral pair of things to want to do.]


Comment feed for ongoing:Comments feed

From: Anjaan (Nov 01 2016, at 23:43)

So, is there a way to avoid the problem you faced? Should be disable Fingerprint ID before we do a factory reset, and then sell/give it?


From: Kevin (Nov 13 2016, at 17:04)

Can't sign into my ph don't know past owners gmail


From: Via Images (Dec 16 2016, at 11:28)

As of 12/16/2016, fyi: the alternative option may not work


From: Charlie (Jan 21 2017, at 14:24)

I got this issue going on on a Samsung Galaxy S5 but it's a TracFone and on the TracFone when you do a factory reset it's a different procedure than the one that's described above you hold the power button and the volume up key at the same time along with the home key and then it'll pull up a menu. in there's only three choices you can do a factory reset you can go into safe mode or you can boot normally so I scrolled down by pressing volume down till it's on factory reset and then select that choice by pressing the home key not the power up key. Then it says going into recovery mode but it does not give you another menu where you can select delete all user data. So how do I bypass this verification process because the owner of the phone is deceased and I don't have any way of getting that information anymore. somebody please help me! thank you


From: Esmeralda (Jan 21 2017, at 17:18)

Im still having troubles and I am the owner of the account receipt in hand.

1. I've talked to Verizon tech support

2. Spoke to Google support

3. Transferred to Samsung tech support

And have even gone into the store nobody seems to give me clear instructions as to how to go about this. I understand its a anti theft feature but they should have sometjing where the owner can verify their info n have this unlocked.


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