I like using the Internet while I visit the United States, which I do often. T-Mobile used to offer a service that worked well for people like me; I was a cheerful customer, but now they’ve told me to go away.
[Update: Several people tell me that if you got your Canadian credit card registered with your T-Mobile account before they broke the site, you can still refill it and use it. I thought I had but T-Mo seems to have forgotten mine. Maddening.]
It used to work like this: You’d visit a US T-Mobile store once, get a pay-as-you-go account, and fill it up online before you visited. The pricing was irritatingly different for tablets and phones, but reasonable either way.
But they changed their web site so I can no longer use my Canadian credit card: The form that you enter that on requires a US State and Zip code.
Sure, you can still walk into a T-Mobile store and wait your turn to get the counter and work with a low-paid employee who doesn’t usually use this part of the system to put a few bucks on your account. But this totally misses the point: One of the times I most want to be online is while I’m waiting on the plane and immigration line and rental-car shuttle, to find out what’s been happening while I was in transit. Waiting for a store visit, screw that.
There are a whole lot of people who visit the USA on business and who need to be online. On balance, I’d think we’d be pretty good, pretty profitable customers. But T-Mobile just decided to bounce us all. Color me baffled.